REPAIRS & WARRANTY

All items purchased from UK BABY CENTRE are covered by a warranty* of at least 6 months. We match the manufacturer's warranty, for non UK customers please check with us.

The original receipt must accompany any warranty claim and the following rules apply:

• The warranty is non transferable and only applies to the original purchaser of any product bought from UK BABY CENTRE when the original receipt is provided.
• The warranty does not cover parts subject to normal wear and tear, such as tyres, inner tubes, foam handles and general fabric wear.
• The warranty applies to manufacturing and material defects only under normal domestic use in the United Kingdom.
• The warranty does not cover faults caused by factors outside the manufacturers control, including failure to follow the maintenance instructions and user guide, normal wear and tear, inappropriate use such as a single buggy being used for more than one child or the use of any 3rd party buggy boards, accidental or wilful misuse of the product, inappropriate storage methods and or inappropriate cleaning, modification or alteration of the product.**
• The warranty only applies to the product only and does not cover any consequential losses – i.e. time or other products.
• Any product which is found to be defective as defined within the warranty terms above will at UK BABY CENTRE's discretion be repaired by our approved service team or the original Manufacturer or we will supply spare parts to you free of charge or the product may be replaced with the same or a similar model to the same or similar specification. We regret we are unable to supply loan products whilst inspection and repairs are carried out but we aim to resolve your problem as quick as we possibly can, usually with in 7-10 days.
• Please contact us and NOT the manufacturer should you get a problem with any product purchased from us.
• All Return costs are initially at your expense but provided after inspection the fault is found to be within the warranty terms above we will refund any postage charges incurred and return the repaired product to you free of charge.
• Please use Royal Mail Recorded delivery or Parcelforce Standard services which are available at any Post Office for returns (unless you have a cheaper Courier Service available to you). We will NOT refund in full any Premium Postal or Premium Courier services used. Goods which have been purchased or collected in our stores will need to be returned by the purchaser or at the purchaser's expense.
• **If an item becomes damaged due to misuse or accidental damage, this will NOT be covered by the warranty and you will be charged for the repair and or spare parts. If you have damaged an item accidentally, it is should be covered by your household insurance. In the event of a dispute as to the cause of the failure the manufacturer will arbitrate and their word will be final. Our warranty does not affect your statutory rights. If a claim is made under warranty and the defect is NOT found to be defective as defined in the warranty terms above, UK BABY CENTRE reserves the right to charge the customer a £25.00 fee to cover the engineers time, replacement parts and couriers costs. In addition we will NOT refund any Postal or Courier charges incurred by you.
• *Some manufacturers offer extended warranties if you register your product with them directly, so please check your instruction manual for further details.
• Moving parts should be maintained on a regular basis and a lubricant such as a silicon spray or WD-40 should be applied to keep necessary parts running smoothly.

4moms

• 6 months (increase to 2 years on registration)

Baby Jogger

• Accessories: 2 yeara
• Frame: Lifetime (T&C's apply)
• Prams & Pushchairs: 2 years

BabyStyle

• Prams & Pushchairs: 2 years
• Furniture: 1 year

BabyZen

• 2 years

Bugaboo

• Accessories: 2 years
• Car Seats: 2 years
• Highchairs: 2 years (additional 2 years on registration)
• Prams & Pushchairs: 2 years (additional 2 years on registration)

Chicco

• 2 years

Cosatto

• 4 years (10 years on WOW XL travel system, when registered)

Cybex

• Car Seats: 3 years
• Prams & Pushchairs: 2 years

Doona

• 2 years

Egg

• Accessories: 1 year
• Prams & Pushchairs: 2 years

GB

• Car Seats: 3 year
• Prams & Pushchairs: 2 years

iCandy

• Accessories: 1 year
• Core LED Visibility Hub Light: 1 year
• Fabrics: 2 years
• Prams & Pushchairs: 5 years
• Tyres: 3 years

Ickle Bubba

• Accessories: 1 year
• Prams & Pushchairs: 2 years (Additional 2 years upon registration)
• Furniture: 2 years (Additional 2 years upon registration)

Joie

• 2 years

Joolz 

• Lifetime (of product)

Kinderkraft

• 2 years (10 years on registration)

Mama and Papas

• Prams & Pushchairs: 2 years
• Fabric: 6 months

Maxi Cosi

• 2 years

Mountain Buggy

• Prams & Pushchairs: 1 year (upgradable to 3 years)

Nuna

• 5 years

Out n About

• 2 years

Oyster

• 2 years

Phil & Teds

• 1 year

Silver Cross

• Accessories: 1 year
• Car Seats: 2 years
• Prams & Pushchairs: 3 years

UPPAbaby

• 2 years

Venicci

• 1 year